Accessibility statement

This accessibility statement applies to 

This website is run by Department of Health and Social Care. We want as many people as possible to be able to use this website. This means you should be able to:

  • Change colours, contrast levels and fonts
  • View most content with page zoom up to 400 % without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to and use most of the website using a screen reader (including recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is
We know some parts of this website are not fully accessible:

  • Some interactive components on site navigation cannot be used by keyboard only users
  • Some page elements do not have appropriate accessible names
  • The contrast ratio of some text falls below the required ratio
  • Keyboard focus is not visible on many interactive elements across the site
  • There is no way for users to skip repeated sections of content
  • There are a number of HTML validation errors are present which may cause issues for those that use assistive technology

Feedback and contact information
If you need information on this website in a different format (e.g., accessible PDF, large print, easy read, audio recording or braille):

We will consider your request and get back to you in 21 days.

Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact Department of Health and Social Care at

Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Contact us:

Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility
Department of Health and Social Care is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-compliance with the accessibility regulations

Page structure

  • A ‘main’ ARIA Landmarks is missing from pages throughout the website (Information and Relationships 1.3.1)


  • There is no method implemented to bypass repeated blocks of content and skip to the main content of a page (Bypass Blocks 2.4.1)
  • A focus indicator is missing on all non-form elements across the site (Focus Visible 2.4.7)


  • Various pieces of text across the site do not meet the minimum required contrast ratio of 4.5:1 (Contrast (minimum) 1.4.3)

Page elements

  • The global search functionality cannot be accessed using a keyboard (Keyboard 2.1.1)
  • Some interactive page elements (such as the search button) had no accessible label or were labelled incorrectly (Name, Role, Value 4.1.2)


  • Some HTML was not well formed and contained issues that may impact assistive technologies (Parsing 4.1.1)

What we’re doing to improve accessibility
We believe that fixing the accessibility problems with some content would be disproportionate because the relevant platform will be transferred to a new organisation.

Preparation of this accessibility statement
This statement was prepared on September 2nd, 2021. This website was last tested on November 16th, 2020, by CloudKubed, who performed an evaluation of 5 pages against all level A and AA success criteria of the Web Content Accessibility Guidelines 2.1. Content was selected to ensure a good representation of different pages, templates and components were included in testing.

This website’s accessibility will be reviewed on a regular basis. We will update this accessibility statement with any relevant changes.

Register for access

Access to the SHAPE Place Atlas is free to NHS professionals and Local Authority professionals with a role in Public Health or Social Care. Access to the application is by formal registration and licence agreement.

Complete the user registration form

Access the SHAPE Place Atlas

Access is only available to registered SHAPE users.

Sign into the SHAPE Place Atlas

Supported browsers

Latest standards-compliant browsers: Google Chrome, Microsoft Edge, Firefox, Safari and Opera. Screen resolutions from 1280x800 pixels.

Bespoke atlas configurations

PHE offer an atlas customisation service. At its most simplest, local user content can be added to the Place Atlas; for more complex requirements a bespoke atlas for a specific organisation or geographical area can be commissioned.

Contact for further information.


The SHAPE team welcome feedback or suggestions from new or existing users. This approach has underpinned the continued development and improvement of the application and if you have any suggestions you can email us at


Get SHAPE updates by following @CoyleBarbs or listening for #SHAPEPlace tweets.


View the site's Accessibility statement